AI receptionistfor pet groomers
Keep your hands on the dog.
FetchDesk answers the phone while you're mid-groom. It quotes from your prices by breed and size, explains your matting and double-coat policies, and books, moves or cancels appointments in your scheduling software, so you never stop a groom to pick up.
While you were grooming
4 calls answered, 9:00 to 11:30 AM
- 9:12BookedBooked
“How much is a full groom for my goldendoodle?”
Quoted from your price list, booked Wed 9:00 AM
- 9:47AnsweredAnswered
“Can you shave my husky for the summer?”
Gave your double-coat policy, word for word
- 10:20MovedMoved
“Can we move Bella to Friday?”
Moved to Fri 1:00 PM
- 11:05To youTo you
“He has nipped a groomer before.”
Sent to your team, as you set it up
What it handles mid-groom
A groomer with clippers in one hand and a wiggly doodle in the other can't safely pick up, and voicemail loses new callers. FetchDesk is an AI receptionist set up with your prices and policies. It answers grooming calls the way you would, and hands the tricky ones to you.
Quotes by breed and size
Callers hear the starting price for their dog's breed and size, straight from your price list. Extra work like matting is explained your way and confirmed at drop-off.
Books, moves and cancels
It sets up new clients and their pets, then books, moves or cancels the appointment in your scheduling software, where we support it. You see it when you put the clippers down.
Your policies, in your words
Matting, double coats, vaccines, fleas, no-shows and late pickup. You set each answer once, and every caller hears the same one.
Answers when you can't
Mid-groom, after hours and on weekends. A new client gets an answer and a booking instead of your voicemail.
Can an AI receptionist quote grooming prices by breed?
Yes, from the prices you set, with your policies built in. Here's a first-time caller with a matted doodle: FetchDesk quotes, explains matting the way you would, books the groom and tells him how to send the vaccine record.
Marcus Bell
(512) 555-0127
- FetchDesk:
Thanks for calling Maple Street Grooming. This call may be recorded and transcribed, and you're speaking with our AI assistant. How can I help?
- Caller:
How much is a full groom for my goldendoodle, Teddy? He's about 50 pounds.
- FetchDesk:
A full groom for a 50-pound goldendoodle starts at $95. When was Teddy's last groom?
- Caller:
Maybe four months ago. He's pretty matted behind the ears.
- FetchDesk:
Thanks for telling me. We'll try to gently brush out the mats, and if that isn't comfortable for Teddy, we'll shave the coat short. Matting can mean an extra charge, which your groomer confirms at drop-off.
- Caller:
That's fine. Do you have anything next week?
- FetchDesk:
I have Wednesday at 9 AM or Friday at 1 PM.
- Caller:
Wednesday at 9. I'm Marcus Bell, 512-555-0127.
- FetchDesk:
Thanks, Marcus. Teddy is booked for a full groom on Wednesday at 9 AM. His rabies vaccine needs to be current. You can text or email us a photo of the record, or show it at drop-off.
TeddyNew client
Goldendoodle, 50 lbs
- Owner
- Marcus Bell
- Mobile
- (512) 555-0127
- Appointment
- Full groom, Wed 9:00 AM
- Quoted
- From $95
- Coat
- Matted behind the ears
- Vaccines
- Rabies record to send
Call summary
New client booked a full groom for Teddy. Last groom about four months ago, matting behind the ears. Told the matting charge is confirmed at drop-off, and how to send the rabies record.
An example call: the salon, names, number and prices are illustrations, and your receptionist uses your own. The booking goes into your scheduling software where we support it, and every call's summary and transcript are in your FetchDesk dashboard.
Grooming questions it answers in your words
During setup you answer the questions grooming callers ask most. Pick a suggested answer or write your own, and FetchDesk says it word for word, every time. These are some of the suggestions.
Do you shave double-coated breeds?
A caller asks: “Can you shave my husky down for the summer?”
FetchDesk answers: A double coat keeps a dog cool and shields their skin from the sun, so we'd rather not shave it. If you'd still like a shave-down, we'll ask you to sign a waiver first.
What do you do about matted coats?
A caller asks: “My dog's coat is pretty matted. What will you do?”
FetchDesk answers: We'll try to gently brush out the mats. If that isn't safe or comfortable for your dog, we'll shave the coat short.
Do you charge extra for matting?
A caller asks: “Is it more if he's matted?”
FetchDesk answers: Yes. Matted coats take extra time, so there's an extra charge. Your groomer will let you know the amount at drop-off.
Do you groom dogs that are aggressive toward people?
A caller asks: “My dog can be snappy with people. Can you groom him?”
FetchDesk answers: Dogs with a history of aggression toward people may need a consultation before booking.
Do you use muzzles?
A caller asks: “Will you put a muzzle on my dog?”
FetchDesk answers: We don't use muzzles routinely. If a dog bites or becomes unsafe during the groom, we may use a muzzle briefly for everyone's safety.
When do you need a note from the vet?
A caller asks: “My dog just had surgery. Can she still come in?”
FetchDesk answers: We ask for a note from your vet if your pet recently had surgery or has a severe skin condition.
Do you require flea and tick prevention?
A caller asks: “Does my dog need to be on flea medicine?”
FetchDesk answers: Yes. All pets need current flea and tick prevention.
Do you groom cats?
A caller asks: “Can I bring my cat in for a groom?”
FetchDesk answers: Yes, we groom cats.
How do I send you vaccine records?
A caller asks: “How can I send you my dog's vaccination records?”
FetchDesk answers: You can text or email us a photo of the records, or show them at drop-off.
What if I'm not home when the groom is done?
A caller asks: “I might still be at work when you finish. What happens then?”
FetchDesk answers: If no one is home when the groom is done, our team will follow up with you.
Mobile groomer call answering
A mobile groomer works alone, between driveways. The phone rings while you're driving or mid-bath, and calling everyone back after six appointments isn't realistic.
FetchDesk answers while you drive or bathe, checks the caller's address against your service area on supported software, explains your policies, and books the request or takes a message.
Your service area
Checks the caller's address against your service area during the call, on supported software.
Not home when the groom is done
When a caller asks, it explains your policy: a waiting fee, a reschedule or a follow-up from your team.
One dog at a time
When a caller's dog doesn't get along with other dogs, it can say you groom one dog at a time in the van.
Books it or takes a message
Books the request, or takes a message for you to read between driveways.
Hand-offs you choose
You choose what always goes to a person: bite history, sedation, certain breeds, refunds, anything you add. Asking for a person always does.
The call transfers to your number, or FetchDesk takes a message and texts it to your team, whichever you set.
The caller asks for a person
Always on: it goes to your team
And whichever of these you turn on
- Bite history
- Sedation
- Certain breeds
- Refunds
- Injuries and incidents
- No open slot
- Anything you add
Google can now phone groomers for shoppers
Since July 2025, a Google search for “pet groomers near me” can offer to have AI check pricing. Google then calls local groomers for the shopper, and each call opens by saying it's an automated system calling from Google on behalf of a user.
Treat it as a price request from someone comparing several groomers. A fast, clear answer is the whole opportunity, and if nobody picks up, there's no price to compare. FetchDesk answers price questions from your price list, by breed and size.
Source: TechCrunch, “Google rolls out AI-powered business-calling feature”, July 16, 2025.
Pricing, setup and your software
Pricing
Solo groomers: $250 a month for up to 250 calls. Everyone else starts at $500 a month per location.
See pricingSetup in about two hours
We set it up with you: your services, prices and policies, your scheduling software and a few test calls. Then you forward your business line to FetchDesk, and you keep your number.
Which grooming software does it work with?
FetchDesk books into several scheduling systems, and we confirm yours on the demo call. If yours isn't one of them, it still answers every call, explains your services and policies, and takes a message for your team.
Free tools for groomers
Price your grooms by the minute, print your matting and liability waivers, and see what missed calls cost you. All free, no signup required.
Price Per Minute Calculator
Enter your real monthly expenses and your take-home goal, and get the minimum price per minute you need to charge to cover costs and pay yourself.
Groomer Business Kit
Printable liability, matting, senior, and veterinary release waivers, plus a breed-by-breed price calculator that factors coat type, weight class, and groomer skill level.
Missed Calls Calculator
See what unanswered calls actually cost you each month — lost appointment revenue plus the lifetime value of the new clients who never called back.
Finish the groom.The phone is handled.
FetchDesk quotes by breed and size, explains your policies and books into your scheduling software while your hands are on the dog. When you put the clippers down, every call's summary is waiting in your dashboard.
Boarding or daycare too? FetchDesk is the AI receptionist for pet care.